WFM Manager: Own Forecasting, Scheduling & Growth

theforum.social is seeking an experienced Workforce Planning Manager to own the end-to-end planning cycle for a multi-channel customer operation. You’ll forecast demand, build capacity plans, create schedules, and monitor real-time performance to protect service levels and drive cost efficiency.

You will influence senior leaders with data-led recommendations, develop reporting, and help shape tooling and processes as the function grows, including leading a small planning team in a fast-scaling

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