Job Description
- Job Title: Deputy Domestic Manager
- Location: Queens Hospital
- Competitive Salary
- Holidays
- 40 Hours / 5 over 7 days
Job Introduction
As a Deputy Domestic Manager at Sodexo, Queens Hospital, we’re committed to delivering safe, clean, and hygienic healthcare environments for every service user. In this role, you’ll play a key part in bringing this to life by training and guiding domestic teams to deliver consistent, high-quality cleaning standards in line with national specifications and policies. You’ll create a supportive environment where teamwork, accountability, and continuous improvement are encouraged, helping to reduce infection risks and uphold excellence. By empowering your team, working closely with the Domestic Manager, and making informed decisions, you’ll ensure outstanding service delivery while strengthening operational performance and the reputation of both the Trust and Sodexo.
What You’ll Do:
- Deliver targeted training to domestic assistants and supervisors on correct cleaning methods and standards
- Ensure teams follow cleaning frequencies and meet National Specifications for Cleanliness (NSC 2025)
- Coach supervisors to monitor performance and address poor practices
- Support correct use of cleaning equipment across different environments
- Ensure compliance with Trust and Sodexo policies and procedures
- Drive continuous improvement to raise service quality and cleanliness standards
- Build strong relationships with staff, managers, and service users, promoting excellent customer care
- Monitor, analyse, and communicate team performance, using recognition to motivate staff
What You Bring:
- Recognised cleaning qualification: BICS, NVQ or other IOSH or NEBOSH certificate
- Capable of delivering practical training to a high standard
- Implementation of innovation and improvement projects
- Ability to see a project through to completion
- Highly organised with excellent time management skills
- Ability to respond quickly to problems
- Positive attitude and enthusiasm
- Experience in the development and managing of staff
- Ability to communicate effectively with patients, visitors, colleagues and clients
- Experience of working with budgets and financial targets.
- Show empathy, care and compassion
- Ability to work independently, flexibly and professionally – dealing with stressful and changeable situations
What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:
- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan
- A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment
- Competitive compensation
- Full training and full protective uniform supplied.
Ready to be part of something greater? Apply today! Career progression for the caring profession.
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
We are committed to being an inclusive employer. We are a forces friendly employer and welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We’re a Disability Confident Leader employer and run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
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