Helpdesk Team Leader: Multi-Contract SLA & Delivery Lead

Mears Group PLC in Thurrock is seeking a Helpdesk Team Leader to oversee and manage the Helpdesk Contracts, acting as a central point of contact for clients, the team and subcontractors.

The role requires proven experience in supervising helpdesk operations, strong communication, and the ability to drive service levels, monitor SLA performance and produce KPI reports while coordinating with suppliers and contractors.

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