Duty Officer

Job Title: Duty Officer

Salary: C1 £28,598 – £31,022 per annum (pro rata for part-time posts where applicable)

Hours: Various hours available

Contract: Various contracts available

Location: Active Leeds Leisure Centres, Leeds

We’re looking for energetic individuals who are passionate about helping people lead active, healthy lives and enjoy working in a fast‑paced environment. Our Duty Officers play a vital role in ensuring our leisure centres are safe, welcoming and efficiently managed, delivering excellent experiences for customers every day.

About You

• A current NPLQ qualification.
• The ability to communicate effectively with customers, colleagues and stakeholders at all levels.
• Experience of delivering excellent customer service and working with members of the public.
• Strong organisational skills with the ability to prioritise workloads and respond to challenging situations.
• Knowledge of health and safety requirements within a leisure environment and confidence using computer systems and administrative processes.

About the Role

As our next Duty Officer you will support the day‑to‑day operation of a busy leisure centre, ensuring customers receive an excellent service while maintaining the highest standards of safety and cleanliness. You will lead and support centre‑based staff, help coordinate activities and programmes, oversee facility operations and contribute to the safe and efficient running of the centre.

The role is integral to our Active Leeds team, which is committed to increasing participation in sport and physical activity across the city. You will work alongside dedicated colleagues who are passionate about supporting healthier, more active communities and delivering quality leisure services for Leeds residents.

Benefits

• A competitive salary and annual leave entitlement plus statutory holidays
• Membership of the West Yorkshire Pension Fund with generous employer contributions
• Flexible and hybrid working arrangements subject to service requirements
• A clear career pathway and continuing professional development opportunities
• A range of staff benefits to help you boost your wellbeing and make your money go further

Eligibility

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you’ll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.

Job Purpose

• To assist with the day‑to‑day management, supervision and coordination of the Leisure Centre and its programmes and associated activities and areas.
• To contribute to increasing and sustaining active participation across the City.

Responsibilities

• Be responsible for all members of staff under their control, including maintaining appropriate staffing levels, high standards of service and customer care.
• Maintain high standards of cleanliness and presentation of facilities and staff.
• Ensure that heating, lighting, ventilation, plant and other services are operating to the required standards, reporting any defects to the appropriate person or service.
• Liaise effectively with customers and stakeholders to ensure a positive customer experience.
• Assist in administrative duties relating to the operation of the facility, including the correct recording of all income, sales, attendance and associated records.
• Ensure correct & safe set up and dismantling of equipment.
• Carry out miscellaneous duties including reception work, life guarding, cleaning, coaching and instruction as and when required.
• Support training programmes with colleagues and managers.
• Assist with the correct and efficient operation of all licensed bar, catering & hospitality activities where appropriate.
• Support the Leisure Centre Manager with all aspects of Health & Safety.
• Act as a key holder and be available for emergency call‑out as necessary.
• Effectively manage appropriate budgets in accordance with Leeds City Council’s Financial Regulations.
• Undertake any other duties that may be assigned from time to time and commensurate with the grade of the post.
• Meet council policies including Safeguarding of Young People and Vulnerable Adults, Equality and Diversity, and Health & Safety policies.
• The duties outlined are not exhaustive and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications

• ISRM National Pool Plant Operators certificate or equivalent.
• Current NPLQ.

Essential Requirements

• Ability to communicate effectively in both written and verbal form, with a wide range of people individually, in groups and at all appropriate levels.
• Ability to prioritise the work of staff and develop and manage their work programmes.
• Ability to deal with difficult situations.
• Ability to contribute positively to a team.
• Ability to work to accounting and financial procedures.
• Ability to interpret management information.
• Ability to work accurately with numbers.
• Good organisational skills.
• Ability to set and implement high standards of customer service.
• Ability to use computer systems.
• Knowledge of accounting procedures within a leisure centre.
• Knowledge of health and safety issues in a leisure centre.
• Experience dealing with the general public.

Essential Behavioural And Other Characteristics

• Understand and embrace Leeds City Council values and behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work towards delivering the Leeds Ambitions of health and well‑being, inclusive growth, thriving strong communities, and a resilient sustainable city.
• Able to understand and observe Leeds City Council policies and procedures.
• Carry out duties having regard to an employee’s responsibility under Health, Safety and Well‑being.
• Participate in appraisal, training and development activities to ensure up‑to‑date knowledge and skills.
• Be aware of and support difference and ensure equality for all working in an anti‑discriminatory manner, upholding equality and diversity of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable Requirements

• Knowledge of quality assurance systems and their application to a leisure environment.
• ISRM / ILAM certificate or N.V.Q. equivalent.
• Knowledge of Hospitality.
• Knowledge of the management of staff training.
• Institute of Safety and Health (I.O.S.H.) Managing Safely or equivalent.
• National Licensee certificate where required.
• Experience of leisure facility management.
• Experience of managing staff.
• Experience of working within a Quality Assurance system.
• Experience of managing events.

Equal Opportunity Statement

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex‑offenders policy.

#J-18808-Ljbffr…