AI-Powered Digital Contact Channels Lead (Hybrid)

easyJet holidays is seeking a Digital Contact Channels Manager to own the roadmap for digital contact channels and lead a development team. You’ll improve the chatbot and wider channel experience, working with stakeholders to drive impact and ROI across digital touchpoints.

You’ll manage agile delivery, monitor performance, and align with legal and data protection teams. The role is based near Luton, offers hybrid work, and starts 1 October 2026.

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