IT Support Engineer

Salary: £32,000 – 35,000 per year

Requirements

• Experience troubleshooting hardware and software issues
• Knowledge of Windows, Microsoft 365, and IT support processes
• Strong communication and customer service skills
• Ability to prioritise and solve problems effectively
• Experience managing user accounts and permissions
• 1st and/or 2nd line IT experience of 2 years preferred
• UK work authorisation required
• Ability to commute to Harlow CM19 or relocate before starting work
• Desirable: Active Directory, Azure AD, Entra ID
• Desirable: Networking knowledge including TCP/IP, DNS, DHCP, and VPNs
• Desirable: Experience with ServiceNow or other ITSM tools
• Desirable: ITIL, CompTIA, or Microsoft certifications
• Desirable: Exposure to AWS and cybersecurity best practices

Responsibilities

• Deliver first and second-line support for hardware, software, network, and user issues
• Manage and resolve service desk tickets within agreed SLAs
• Support Microsoft environments including Microsoft 365, Active Directory, and Azure AD / Entra ID
• Manage user accounts, permissions, access requests, and password resets
• Support joiners, movers, and leavers with equipment and access setup
• Assist with infrastructure maintenance, upgrades, and IT improvement projects
• Manage ticket escalation and liaise with third-party providers
• Maintain documentation and contribute to continuous service improvement

Technologies

• AWS
• Active Directory
• Azure
• Hardware
• Support
• ITIL
• ITSM
• Microsoft 365
• Network
• ServiceNow
• TCP/IP
• Windows
• Office 365
• Cloud

More

We are an IT team looking for a proactive and customer-focused IT Support Engineer to support the wider business. You will be the go-to person for IT support, helping colleagues stay connected, productive, and secure while delivering an excellent support experience. This is an in-person role based in Harlow CM19, with a salary of £32,000 to £35,000 per year and benefits including company events, company pension, cycle to work scheme, free parking, health and wellbeing programme, and a referral programme.

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