IT Support Lead (including app & software support)

IT Support Lead (including app & software support)

Location: East Midlands

Industry: IT

Salary: £40,000 – £45,000 per annum + free parking, pension

Posted: 06/01/2021

Job Description

IT Support Lead, Senior Support Engineer, Application Support, Software Support, Azure, Docker, Linux, ITIL – Leicester – up to £45K

Key Requirements

• Experience with IT and application/software/system support.
• Experience leading a team while remaining hands‑on or a senior engineer ready to step up.
• Strong focus on processes, procedures and adoption of best practices.
• Willingness to work in a dynamic software house.

Responsibilities

• Lead the support team, ensuring high‑standard processes and procedures.
• Maintain a 70/30 split between managerial duties and hands‑on support.
• Report to the Development Manager and collaborate closely with the dev team.
• Participate in on‑call rotations (one in four) with associated bonus.

Package

• Base salary up to £45,000.
• 25 days holiday.
• Free parking and parking benefits.
• On‑call bonus.

Location and Travel

The office is based in the Midlands, commutable from Leicester, Nuneaton, Coventry, Birmingham, Burton on Trent and the wider Leicester area. Must have a vehicle and be able to drive; public transport access is limited.

EEO Statement

Candidates of all ages and backgrounds will be considered for this role.

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