IT Service Desk Manager – Lead a Growing Support Team

Ascent People Ltd is seeking an IT Service Desk Manager to build and lead a new team of Support Analysts in the East Midlands. You will introduce best practice procedures, create a culture of accountability and ownership, and work closely with 3rd-party IT service providers across the UK.

You will manage 1st/2nd line analysts, set KPIs and SLAs, and drive customer satisfaction while developing the function as it expands.

#J-18808-Ljbffr…