Who Are We Looking For
We are looking for a TechOps Engineer that enjoys supervising and responding to support requests and will provide technical support to all employees in our UK & Ireland offices & retail stores. You thrive in a diverse, dynamic environment that is ingrained with sports, possess a consumer‑centric mentality, are a self‑starter, and work well as a teammate. You appreciate how technology services affect day‑to‑day business, understand priorities and needs, and excel at driving local initiatives with internal and external parties. You balance project‑related tasks with technical tasks in collaboration with other technology teams, and are flexible in splitting time between retail and corporate environments, traveling to our UK & Ireland stores as needed.
What Will You Work On
- Daily handling of technology support operations across retail stores and corporate offices.
- Team representation for projects in cooperation with our EMEA/Global teams.
- Ensuring technology equipment stays current with the latest standards and managing technical debt.
- Imaging and configuring Windows laptops and Apple Mac devices in line with business standards for new starters and device replacements.
- Proactive asset management and stock audits in collaboration with the business and leaders.
- Communicating technology concepts and terminology to individuals of all technical abilities for clear understanding.
- Scheduling and completing regular operation checks.
- Identifying trends in support and service requests to improve services and response times.
- Reviewing open incidents & problems daily with the team.
- Supporting office re‑fits, upgrades, and enhancements.
- Providing end‑to‑end support for retail technology environments (POS systems, payment solutions, handheld devices, store apps).
- Ensuring high availability and performance of systems supporting retail stores.
- Managing inventory and stock levels proactively and acting as the initial technology escalation point for the local business.
- Assisting in quality assurance reviews of service partners, nurturing relationships with Nike Technology, the local business, and leaders.
Who Will You Work With
You will report to the TechOps Manager for London and partner with our wider technology teams across different countries, including EMEA headquarters in the Netherlands and Global teams in the USA. You will work closely with local business functions to align technology plans and services in support of the business direction.
- Experience: 3‑5 years of hands‑on experience as an IT professional.
- Project Management: Familiar with project management principles and ITIL practices.
- Agile Methodology: Experience with Agile practices and tools such as Jira & Confluence.
- Client Hardware & Software: Ability to diagnose, troubleshoot, and repair client hardware (desktops, laptops, mobile devices, peripherals) and software/OS (Windows, macOS, iOS), including retail technologies like POS devices, digital signage, and AV equipment.
- OS Deployment: Confident in configuring and deploying Windows 10 and macOS devices, including iPhones.
- Apple iOS Knowledge: Good understanding of Apple devices (iPads, iPhones).
- AV Equipment: Comfortable with AV setups and configurations, ensuring smooth operation of audio‑visual equipment including Zoom and licensing. Exposure to AppSpace for digital content updates.
- Networking & Servers: Working knowledge of network technologies (TCP/IP, wireless), server hardware, and physical connectivity including patch panels, cabling, and initial device setup.
- Wireless AP Technologies: Experience troubleshooting and installing wireless access points, PoE, and network‑powered devices.
- Enterprise Equipment: Confident in troubleshooting and installing enterprise network devices, including switches, servers, routers, and UPS systems.
- Third‑party Collaboration: Ability to liaise with third‑party contractors, elevate issues, and follow up to ensure timely resolution.
- Work Style: Independent, structured, and proactive with strong problem‑solving and analytical skills.
- Support store infrastructure including network connectivity (LAN/WAN, Wi‑Fi) and end‑user devices (tills, tablets, scanners).
- Support new store openings, refurbishments, and tech rollouts.
- Participate in technology transformation initiatives across retail and ensure standards and global policies are followed.
Deadline to Apply
17th July 2026.
No Relocation Support Provided for This Role
No relocation support is provided for this role.
#J-18808-Ljbffr…