ICT Performance Officer

About the Team

Help shape a high-performing, well-governed ICT service that delivers value for money, strong supplier oversight and better outcomes for colleagues and residents across Warwickshire.

About the Role

We’re looking for an ICT Performance Officer to provide specialist expertise in ICT performance, assurance, contract management and supplier oversight. If you are analytical, commercially aware and motivated by improving services, this is a great opportunity to make a meaningful impact in a role that supports high-quality, compliant and customer-focused digital services.

• Lead ICT performance, assurance, supplier oversight and service improvement across key operational services.
• Analyse complex performance, contractual and financial information to identify risks, trends and improvement opportunities.
• Provide professional advice and constructive challenge to ICT managers and teams on governance, compliance and service performance.
• Support procurement and commercial activity, including requirements development, evaluation, governance documentation and contract review.
• Develop and maintain assurance frameworks, performance measures, standards, procedures and service documentation.
• Monitor supplier performance and contract spend, helping to secure value for money, cost avoidance and effective service recovery where needed.
• Work collaboratively across ICT and partner services to deliver continuous improvement and stronger operational integration.

Key Requirements

• Substantial experience in ICT performance, assurance, contract management, supplier oversight or a related discipline.
• Strong analytical and problem‑solving skills, with the ability to interpret complex data and turn insight into action.
• Excellent communication skills, able to present technical, commercial or sensitive information clearly to a wide range of audiences.
• Experience of supporting procurement, governance or commercial activity within a complex service environment.
• Confidence to influence, negotiate with and challenge internal and external stakeholders to improve outcomes.
• A collaborative approach and the ability to manage competing priorities while delivering high‑quality work to tight deadlines.
• Experience of continuous improvement, service standards, reporting and performance management in practice.
• Knowledge of ICT governance, assurance or risk management frameworks, with ITIL Foundation desirable.

Why join us?

• Play a key role in improving ICT performance, governance and value for money across services that support the organisation and residents.
• Work in a collaborative environment where your insight and professional judgement will directly influence service improvement and decision‑making.
• Enjoy flexible, agile working that supports your wellbeing and helps you balance work and home life.
• Access a generous benefits package, including a strong pension scheme and employee wellbeing discounts.

Benefits

• The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Additional Information

• The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required. You must be able to speak and provide advice in accurate spoken English to the public.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more.

#J-18808-Ljbffr…