Senior Software Development Engineer – Amazon Connect

Senior Software Development Engineer – Amazon Connect

Overview

Support the UK Contact Centre operation on Amazon Connect, delivering voice and chat services while driving platform roadmap and maintaining secure, stable service. The role works closely with product, engineering management, and architecture teams.

Location & Working Pattern

Nottingham, United Kingdom – Hybrid (Tuesday‑Thursday in‑office, Monday & Friday remote). Office amenities include on‑site gym, restaurant and Learning Loft.

Responsibilities

• Set and maintain engineering standards, mentoring peers.
• Design and own end‑to‑end software delivery, from architecture to production.
• Build test‑driven, resilient services that incorporate quality into all stages.
• Automate system optimisation, troubleshoot bottlenecks, and participate in incident management.
• Optionally join the 24/7 on‑call rota for extra pay.

Qualifications

• Production‑grade software engineering experience and deep knowledge of the development lifecycle.
• Strong problem‑solving skills with a willingness to learn new technologies.
• Proficiency in Node/TypeScript or Go.
• Experience with AWS Serverless – Lambda, API Gateway, DynamoDB, S3.
• Familiarity with Amazon Connect and custom front‑end portals.
• Knowledge of Jenkins for IaC and CI/CD pipelines.
• Experience with monitoring & logging tools such as Logz.io or NewRelic.

Benefits & Development

• Competitive pension and performance‑based bonus schemes.
• 25 days annual leave (increase with tenure) + option to buy 5 extra.
• Premium private medical insurance.
• Enhanced parental leave and family support.
• Up to £5,000 funding for external qualifications.
• Continuous career development and learning resources.

Commitment to Diversity & Inclusion

Capital One values diversity, inclusion and belonging. We welcome talent from all backgrounds and provide a supportive environment through various Business Resource Groups and inclusive policies. Equal opportunities are guaranteed for all candidates.

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