Group Finance Shared Services Manager

Group Finance Shared Services Manager – London HQ

This role will be based within our finance function and will lead the day‑to‑day operations of our shared services of accounts payable and accounts receivable across the group. Reporting to the VP of Finance, the Group Finance Shared Services Manager will be responsible for overseeing all transactional finance activities, ensuring compliance with business KPIs and providing the delivery of accurate, timely, and compliant financial information. The role will work closely with others to drive efficiency, standardisation, and continuous improvement across processes, while maintaining strong governance and adherence to local regulatory requirements. This role is based at our London Bridge office 5 days per week.

Responsibilities

• Lead the accounts payable and accounts receivable teams (4 direct and ~15 indirect staff) to deliver UK and European transactional processes, ensuring compliance with KPIs, local legislation and best practice.
• For accounts payable, ensure accurate, timely invoice processing and payments while maintaining strong controls, effective vendor relationships, and compliance with financial policies.
• For accounts receivable, ensure accurate and timely guest and partner billing, efficient payment collection, proactive credit control, and clear revenue reconciliation across all properties and channels.
• Oversee control environment and ensure business processes are clearly defined and documented.
• Ensure the successful operation of key systems including ERP, PMS, POS and expense platform.
• Enable continuous improvement of team processes to deliver transactional process efficiency and automation.
• Deliver ad hoc and month‑end tasks such as approvals, reconciliations, journal sign‑offs and oversight of period‑end close, including bad debt provisions and recurring accruals.
• Provide guidance and coaching to the team; lead the team through change.
• Represent shared services and provide insight for business‑wide projects and new business and regulatory requirements (e.g., European e‑invoicing, integration with Netsuite).
• Act as point of contact and escalation for key internal and external stakeholders.

Qualifications

• Experience of leading day‑to‑day transactional finance procedures and management.
• Strong business acumen and problem‑solving ability; data‑led problem solving.
• Autonomous and adaptable, able to organise and prioritise multiple tasks and deadlines.
• Excellent attention to detail and organised logical approach.
• Ability to build strong relationships with other functions to enable business processes.
• Strong financial understanding; qualified accountant (ACA/ACCA/CIMA or equivalent).
• MS Office literate with advanced Excel skills.
• Good examples of problem solving through systems improvements.
• Excellent written and verbal communication.
• Proven success managing external stakeholder relationships.

Employment

Full‑time

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