Transaction Monitoring People Leader

Job Summary

Lead the operations function for a business area, ensuring efficient processes, risk management, and compliance with regulatory and internal requirements. The role includes managing a high‑performing Transaction Monitoring (TM) People Leader team at our Glasgow office, overseeing end‑to‑end case management for complex financial crime investigations.

Key Responsibilities

• Identify trends and opportunities to improve processes through monitoring and analysis of operation data and performance metrics.
• Develop and implement new processes and procedures to enhance operational effectiveness.
• Collaborate with internal stakeholders (business leaders, project managers, SMEs) and external partners (vendors, service providers) to support business operations and align with SLAs.
• Lead and develop a team of operational professionals, providing guidance, coaching, and support to improve delivery quality.
• Manage and develop KPIs to measure and drive performance, using data and technology to identify improvement areas.
• Ensure compliance with all regulatory requirements and internal policies related to customer experience and financial crime.
• Create a safe environment that encourages feedback and supports people initiatives, including working with HR on retention strategies.
• Consult on complex issues, providing advice to People Leaders and influencing decision‑making.
• Identify and mitigate risks, developing policies and procedures to strengthen controls.
• Engage in complex analysis of data from multiple internal and external sources to solve problems creatively.
• Communicate complex information effectively to stakeholders and influence outcomes.
• Act in line with Barclays Values (Respect, Integrity, Service, Excellence, Stewardship) and Barclays Mindset (Empower, Challenge, Drive).

Leadership Behaviours

• L – Listen and be authentic
• E – Energise and inspire
• A – Align across the enterprise
• D – Develop others

Qualifications

• Previous leadership experience in a Financial Crime operations or investigative function.
• Excellent understanding of transaction monitoring, AML frameworks and investigative methodologies.
• In‑depth knowledge of the regulatory environment relating to financial crime.
• Strong coaching, development and inspirational skills to deliver consistent quality outcomes.
• Skills in risk and controls, change and transformation, business acumen, strategic thinking, digital and technology.

Location

Glasgow office

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