IT Service Delivery Leader – Client-Focused Ops

Ascent People Ltd in Central London is seeking a Service Delivery Manager – IT Service Operations to lead IT service delivery across clients. You will design, implement and monitor processes, ensure service quality, and manage incidents, change control, and stakeholder communications.

The role requires leadership in high-pressure environments and experience with retail/IT solution clients. The position offers a competitive salary and a benefits package, with a focus on delivering world-class IT

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