IT Service Desk Manager – Build a High-Impact Team

Ascent People Ltd on behalf of our client is seeking an IT Service Desk Manager to lead a Derby-based IT support team in the East Midlands. The role focuses on KPI/SLA delivery, team development and close collaboration with 3rd party IT service providers.

You will balance management duties with hands-on work about 20% of the time and drive a culture of accountability and ownership across the function.

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