2nd-Line IT Support Specialist – Microsoft & AD Expert

XC Trains Limited seeks a Service Support Analyst to diagnose, resolve and escalate IT incidents and service requests. Based mostly in the Birmingham office, you will provide 2nd line support across Windows and Microsoft 365, including AD/Exchange, with occasional travel to depots and overnight stays as required.

You will handle SLA-driven incident management, communicate with users, document solutions, and contribute to service improvement initiatives in a collaborative team environment.

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