Reporting to the Group Credit Control Manager, you will shape how Civica collects cash and manages risk across the business. You will supervise, coach, and motivate a team of Credit Controllers, drive performance against DSO and collections targets, and play a hands‑on role in embedding best practice across the credit function. You will also manage a small portfolio of client accounts and contribute directly to system integration and continuous improvement initiatives.
Responsibilities
- Drive collections performance, leading targeted collection activity across all divisions and business units to hit ambitious targets.
- Deputise with confidence, supporting the Group Credit Control Manager in delivering team results and stepping up to report to Senior Leaders when needed.
- Turn data into insight by producing sharp, regular reports that flag performance trends and risk areas before they become problems.
- Tackle tough accounts, partnering with Account Managers to resolve high‑risk and difficult cases.
- Manage workload allocation across ledgers, keeping coverage smart and effective.
- Coach and help grow a team, mentoring and developing Credit Controllers through regular training and hands‑on support.
- Stay ahead of risk by monitoring aged debt and prioritising the accounts that matter most.
- Shape the future by playing an active role in transformation and efficiency initiatives.
- Support month‑end, including reconciliations and reporting to keep things airtight.
- Maintaining compliance, ensuring adherence to internal policies, audit standards and regulatory requirements.
- Stay hands‑on, managing your own small portfolio of client accounts.
Qualifications
- At least two years’ experience in a senior or supervisory credit control position.
- Strong background in credit and collections, with advanced Excel skills and experience using finance systems and ERP tools.
- Strong interpersonal and communication skills, with the ability to negotiate positive outcomes and engage stakeholders, customers and colleagues at all levels.
- Experience leading and motivating a diverse team.
- Proficiency in managing multiple priorities and delivering results within tight deadlines, while responding effectively to changing priorities and evolving business needs.
- Strong work ethic and commitment to excellence.
Benefits
- 25 days annual leave + bank holidays, with the option to buy up to 10 extra days.
- Up to 3 extra days off for volunteering.
- Pension contributions – 5% employer match.
- Income protection – up to 75% salary cover for long‑term illness.
- Life assurance – 4× salary tax‑free lump sum.
- Critical illness cover – £25,000 lump sum (extendable to dependents).
- Private medical insurance with fast access to care.
- Health cash plan – claim back physio, therapies and more.
- Dental insurance – cover for routine and emergency care.
- Affinity groups – employee‑led communities.
Equal Opportunity Employer
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodation to participate in our recruitment process, please let us know.
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