Senior 1st Line Support Analyst — Lead & Develop Team (Hybrid)

Intercity Technology is seeking a Senior 1st Line Support Analyst to join our Service Desk. You’ll support day-to-day operations, troubleshoot hardware, software, and basic networks, and escalate when needed. The role is based at our Meppershall office with hybrid working and 07:00-16:00 or 10:00-19:00 shifts.

A driving licence is required. You’ll mentor junior analysts, improve ticket quality, and help maintain SLA-driven support across multiple clients, while staying hands‑on with technical

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