We’re looking for a Credit Controller to join our Credit Control team. At the National Trust every penny of profit we make goes straight back into supporting our special places and the work that we do. So, it’s crucial that we keep on top of our finances.
Our credit control team engage with a wide range and diverse set of customers bringing in around £400 million per annum supporting the work of the National Trust playing a positive role locally and nationally in connecting and inspiring people.
What it’s like to work here
Our Financial Services Centre is situated in Trowbridge, Wiltshire. We’re well placed, with ample parking onsite, a shopping outlet nearby and the town centre only a 10-minute drive away. Your contractual location will be Epsom Court.
Your contractual location will be our Financial Services Centre in Trowbridge and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at the office for three days of your working week. During your training you will be in the office more often and the hybrid working schedule will start once training is complete.
What you’ll be doing
You’ll take primary responsibility for debt management and collections, credit risk assessment, and contributing to the ongoing digitalisation of our service. You’ll proactively pursue all outstanding accounts to ensure timely collection of debt. Working across both commercial and residential accounts, your day to day work will be varied and engaging.
You’ll engage directly with our commercial partners, provide credit support to our Film Unit, and carry out credit risk assessments for new applications. This includes opening new accounts and offering support to the Credit Control Team via our Payment Line.
Collaboration is essential in this role. You’ll work closely with colleagues across the Trust to understand the reasons behind non-payment or withheld payments and help identify the best resolutions going forward.
Who we’re looking for
We recommend you view the full role profile document attached. You don’t need to have all the knowledge, skills and experience listed; this just provides a full picture of what is possible in this role. We’d love you to have:
- Previous credit control experience in a large organisation
- Strong written, verbal communication and interpersonal skills. The ability to converse with Finance and non-Finance staff, both internally and externally with the ability to influence at all levels
- Organisational and prioritisation skills, to take accountability and be self-motivated
- Strong numerical accuracy, with an attention to detail and ability to interpret and assimilate financial data
- Ability to information gather, problem solve, make decisions, be adaptable and work to multiple tight deadlines.
The package
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Location
Our Financial Services Centre is situated in Trowbridge, Wiltshire. The contact location will be Epsom Court, Epsom Road, Trowbridge, BA14 0XF.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
Closing Date: 12 July 2026
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