Security‑Cleared 1st Line Analyst – Hybrid IT Support

Computacenter AG & Co. oHG in Derby is seeking a First Line Analyst (3) to join the Remote Service Desk on a 24/7, 12-hour shift. The role involves handling incidents, maintaining knowledge bases, and coaching colleagues while providing exceptional customer service.

The position offers hybrid work with 3–5 days in the Derby office, focusing on incident management and service delivery for large corporate customers. Experience in VPN, Windows 11, and M365 is valued.

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