About Loveday
Loveday is the UK’s leading provider of luxury senior living and care. We combine world‑class hospitality with exceptional clinical expertise, creating residences that feel like five‑star hotels while delivering truly personalised support. Our locations in Kensington, Belgravia and Abbey Road are designed with elegance, comfort and dignity at their core. Every detail is carefully considered to ensure our members enjoy outstanding dining, bespoke lifestyle experiences and the highest standards of care, whether they live with us permanently, stay for recovery or respite, or join as Day Club members. Loveday uniquely commits to excellence and innovation, continually investing in people, environments and services to set a new benchmark in luxury senior living. Joining Loveday means becoming part of a dedicated, professional and passionate team that shares the same goal: delivering the very best in care and hospitality for our members and their families.
Rewards Package
- Paid breaks
- Company pension plan
- Health Care Cash Plan
- Access to Wagestream platform
- Access to Perkbox, discounts platform
- Opportunities for Training & Development
- Access to our Employee Assistance Programme
- Discretionary bonus
- Employee Recognition Programmes
- Death in Service benefit
- Scope for progression and promotion within the company as we expand from one Care Home to four new homes in London
- Employee Referral Scheme
Main Duties and Responsibilities
- Meet and greet guests warmly upon arrival
- Support the kitchen team to deliver first‑class Loveday dining experiences
- Prepare mise‑en‑place and ensure all cutlery, plates and glassware are polished
- Set up tables according to the Loveday & Co Dining Standards
- Follow the service steps for each meal service
- Serve members and guests beverages and refreshments in the all‑day dining area
- Keep all fridges and snack areas fully stocked
- Recognise regular visitors and interact warmly with families
- Maintain stock levels of consumables (teas, coffees, sugars, disposables, drinks) with support of the Hospitality Lead
- Check cleanliness in common areas and guest bathrooms throughout the day, liaising with housekeeping to maintain immaculate standards
- Respond to queries and direct clients as required, referring to the general manager as necessary
- Answer incoming calls and redirect or take messages as appropriate
- Receive deliveries and post, sorting and distributing all post deliveries
- Monitor guests/clients via the CCTV and door‑entry call system to ensure safe entrance and exit
- Keep the reception area tidy and clutter‑free
- Adhere to all Health and Safety procedures
- Provide ad‑hoc support as required by the business
Electrical & Mechanical
- Electrical fault finding, repairs and minor installations (single/three‑phase knowledge beneficial)
- Planned, reactive, and statutory electrical maintenance on lighting, power distribution, emergency lighting, fire alarm interfaces, and control systems
- Inspection and testing of fixed wire installations in line with BS7671 (18th Edition Wiring Regulations)
- Fault diagnosis, isolation and repair of electrical issues
- PAT testing and periodic compliance checks (emergency lighting, fire alarm weekly testing, etc.)
- Diagnose and support repairs on HVAC and mechanical plant systems
- Replace air‑conditioning and water filters
- Carry out daily BMS‑related checks
- Conduct plant‑room, valve, expansion vessel, and critical asset inspections per planned maintenance schedules
General Building & Fabric Maintenance
- Painting, decorating, patch repairs, sealant and grout renewal
- Basic carpentry and joinery (doors, hinges, cabinetry adjustments, fixtures, safety rails)
- Minor plumbing (leaks, tap/shower repairs, trap/flush issues, valve isolation)
- General fault finding across building fabric and internal systems
- External tasks including leaf clearing, jet washing, gutters/drains (accessible), winter gritting
Compliance & Safety
- Execute daily, weekly, and monthly PPM tasks including water temperature checks, flushing, fire alarm tests, evacuation chair and fire escape inspections, wheelchair checks
- Periodic visual fire extinguisher checks
- Maintenance and water sampling of Hydro Treadmill and Hydrotherapy Pool
- Carry out fire warden training and conduct bi‑annual evacuation drills
- Review subcontractor RAMS and supervise works on‑site
- Ensure full adherence to health & safety and statutory compliance standards
Operational & Hospitality Support
- Assembly, disassembly and safe movement of furniture and equipment
- Receiving, checking and managing maintenance stock levels
- General support to the General Manager with logistical tasks (e.g., collection/delivery runs when required)
Person Profile
- Proven hands‑on experience in building maintenance (electrical biased), with mechanical competence
- Familiar with hospitality, care, hotel, luxury residential or similar high‑standard environments
- Formal electrical qualification maintenance
- Strong understanding of compliance, health & safety, and asset protection
- High attention to detail and a strong person‑centric approach
- Professional, trustworthy and member‑focused with excellent communication skills
- Able to travel between multiple residences when required
- Flexible to provide holiday and sickness cover and technical support at other residences when needed
Additional Information
This job description is not exhaustive. As Loveday continues to grow, duties and responsibilities may evolve. Flexibility and a proactive mindset are essential.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or obtain permits to work in the UK before applying. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Working variable hours (on a rota basis) to suit business needs, including evenings and weekends. The ideal candidate will be punctual, hardworking and quick to learn, with a high attention to detail. Excellent communication skills and an outgoing personality and a positive work ethic is ideal for this role as well as good physical stamina & mobility.
Skills
Maintenance, Organisation Skills
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