Unified Communications Systems Engineer

Unified Communications Systems Engineer

Location: Greater ManchesterSalary: Up to £40,620 per annumJob Type: Full-Time, Permanent

About the Role

We are seeking an experienced UC Systems Engineer to join a growing and innovative technology solutions provider. This is an excellent opportunity for a customer‑focused engineer with a strong background in Unified Communications (UC), IP telephony, and technical support.

You will play a key role in delivering installation, maintenance, troubleshooting, and support services across a diverse UC technology portfolio. Working closely with customers, project teams, support specialists, and sales colleagues, you will help ensure exceptional service delivery and customer satisfaction.

Key Responsibilities

• Install, configure, maintain, and support Unified Communications systems.
• Diagnose and resolve hardware, software, network, and system‑related issues.
• Provide on‑site and remote technical support to customers.
• Manage faults and service tickets in line with agreed SLAs.
• Liaise with project and support teams to ensure efficient job completion and customer communication.
• Support the sales function with technical expertise during customer engagements and solution design.
• Maintain accurate documentation, records, and technical standards.
• Continuously develop technical knowledge across UC and related technologies.
• Contribute to maintaining high levels of customer satisfaction and service quality.
• Ensure compliance with Health & Safety procedures, risk assessments, and safe working practices.

Skills & Experience Required

• Strong background within the telecommunications or Unified Communications industry.
• Solid understanding of UC IP technologies, telephony systems, and network topologies.
• Excellent troubleshooting, fault‑finding, and problem‑solving skills.
• Strong communication and customer service abilities.
• Experience working within SLA‑driven environments.
• Excellent organisational, documentation, and time management skills.
• Ability to build positive relationships with customers and internal stakeholders.
• A proactive approach to learning new technologies and expanding technical expertise.

Desirable Skills

• Knowledge of Microsoft 365 / Office 365.
• Understanding of broader IT infrastructure and support environments.
• Experience working to high technical and service standards.
• Based within the North West region.

Benefits

• Medical Cash Plan
• Life Assurance
• Discounted Gym Membership
• Ongoing Training and Development
• Career Progression Opportunities
• Supportive and Collaborative Team Environment

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