Salary: £31,019 – 31,019 per year
Requirements
- Proven experience in a similar role, ideally in the gaming or casino industry
- Strong knowledge of slot machine operations and IT hardware
- Skilled in troubleshooting electrical, mechanical, and software issues
- Excellent communication and a customer-first mindset
- Analytical thinker with a systematic approach to problem-solving
- Familiarity with gaming regulations and security protocols is a plus
- Flexibility to work non-standard hours and be part of an on-call rota
- A valid UK drivers license (max 3 points) and willingness to travel
Responsibilities
- Install and configure slot machines and IT hardware in our clubs
- Diagnose and repair electrical, mechanical, and software issues
- Respond to service calls and support club teams with technical guidance
- Perform preventive maintenance to keep machines running smoothly
- Ensure compliance with gaming regulations and safety standards
- Document our work, including service logs and inventory tracking
- Collaborate with IT, engineering, and support teams to resolve complex issues
- Build relationships with club staff and management through reliable, professional service
Technologies
- Hardware
- Support
- Security
More
We are hiring a Field Service Engineer to work field-based across our clubs in Morecambe, Blackburn, Burnley, Stockport and Ashton. This is a full-time role with evenings, weekends and an on-call rota, offering a salary of £31,019.58 per annum plus a £2,600 on-call allowance. We offer a strong benefits package including 24/7 GP and mental health support through Help@Hand, wellbeing support via the Thrive App, access to Buzz Learning and apprenticeships, employee recognition through the Buzz Brilliance Awards, 5 weeks annual leave plus public holidays, a holiday buy scheme, staff discounts, a refer-a-friend scheme, life assurance, pension scheme, and access to trained Mental Health Advocates. We are looking for someone who enjoys hands-on problem solving and working in a fast-moving gaming environment.
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