Introduction
A dynamic role, where you will learn and develop various skills and knowledge required for a successful career in business administration and customer service. Dealing with colleagues and customers both in the UK and around the world. Will involve assisting the team in varied aspects, including sales, customer support and administration.
About the Employer
Established in the UK in 2002, we have emerged as the global frontrunner in people counting solutions. As an engineering company, we take pride in harnessing cutting‑edge technologies to develop dependable, precise, and valuable products.
What You’ll Do
Responsibilities include learning how to deal with individuals to big corporate customers, from locally in the UK to customers around the world. You will develop interpersonal skills, build customer relationships and provide expertise by responding to enquiries from customers via telephone and email, meeting/greeting customers who come into the office. You will prepare and submit customer quotations using price lists, product knowledge and customer’s requirement. You will check and enter customer enquiries and orders onto the company ERP system to record history and schedule tasks; e.g., quote follow ups. You will learn to project manage installation by liaising with customers and subcontractors. You will be involved in marketing activities, including website, Google advertising, and social media campaigns. You will develop basic IT skills as you provide support to customers.
What We’re Looking For
- Computer literate
- High level of written and spoken English
- Organised and able to work under pressure
- Excellent attention to detail
- Ability to work as part of a team
- Logical approach to problem solving
- Excellent telephone manner, clear and effective communication skills
- Proficiency in any modern foreign language (e.g., French, Spanish) will be an added bonus but not a requirement
- Friendly and have good interpersonal skills
- Motivated, enthusiastic, reliable, self‑discipline, willingness to learn and involvement in multiple business functions
Training Outcome
Upon successful completion of your apprenticeship, you may be given the opportunity to continue with a higher level of apprenticeship (Level4–6) or progress into full‑time employment.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
Qualifications
- Essential – GCSE English – C/4/Pass
- Essential – GCSE Maths – C/4/Pass
Course Information
Course: Sales Executive (Level4)Route: Sales, marketing and procurementApprenticeship Level: Higher
Working Arrangements
Working week: Monday to Friday, 9.00am – 5.00pmExpected duration:1year6monthsTraining provider: SR Apprenticeships Ltd.
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