Job Summary
Take ownership for the delivery of a first‑class customer experience to all parties involved in the purchase of a new home from Taylor Wimpey. Ensure sales meet or exceed targets and that profit is maximised for the business.
Primary Responsibilities
- Take ownership of the development, all aspects of presentation and the entire purchase process.
- Serve as the reference point for the purchaser and all other internal and external interested parties from the first contact through to the completion of the house sale.
- Promote and provide for the use of company‑recommended mortgage brokers and solicitors to ensure an efficient service for the customer to achieve purchasing deadlines.
- Ensure all administrative and reporting requirements are met according to company policies and agreed time frames.
- Ensure that market research, price benchmarking, advertising, incentives, PR and other marketing events are undertaken proactively to provide the correct pipeline to fulfil agreed sales targets.
- Proactively search for target customers, create appointments and follow up leads to meet sales targets and customer satisfaction levels required by Taylor Wimpey.
- Undertake inspections and introduce the customer to their new home, ensuring familiarisation and after‑care at defined intervals following the move‑in date.
- Ensure the health and safety of customers, colleagues and other parties while on site in accordance with legal requirements and company policy.
- Follow and adhere to company procedures, standards of performance, and the business unit Sales Manual.
The role requires regular weekend and bank holiday working.
Experience, Qualifications, Technical Requirements
- Sales experience in the housing industry.
- High levels of self‑management.
- Exceptional customer service skills and sales excellence.
- Computer literacy.
- Full driving licence and ownership of a car.
What We Offer
- Excellent retail discounts.
- Company‑funded life insurance and private healthcare.
- Access to a quality pension scheme with company contributions.
- Discount house purchase scheme.
- Car leasing scheme and share plans.
- Opportunities to tailor your benefit package.
Inclusivity Statement
As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions that affect their daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.
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