SECURITY OFFICER – CHEPSTOW

Security Officer – Chepstow

Shift pattern: Saturdays and Sundays 07:00–19:00.

Location: Chepstow.

Pay: £13.72 per hour.

Start date: ASAP.

Key Purpose of the Job

The primary purpose of the Security Officer is to support the contract, protect client’s premises, assets and personnel by maintaining a safe and secure environment in accordance with the Assignment instructions. This may involve monitoring and controlling access, conducting regular patrols, and responding promptly to security incidents or emergencies while maintaining a high‑quality service.

Key Job Responsibilities

• Greet and assist visitors, ensuring they feel welcome and are directed to the appropriate area.
• Take a personal interest in resolving any client concerns or complaints.
• Provide a high level of customer service, addressing inquiries and concerns professionally and courteously.
• Build and maintain positive relationships with staff, visitors and contractors.
• Work to the assignment instructions, ensuring all activity is accurately recorded on the correct documents and in line with both the client’s and the company’s quality procedures.
• Comply with and report on all health and safety issues in accordance with company guidelines.
• Conduct regular patrols of the premises, both internally and externally, to identify and mitigate security risks.
• Monitor surveillance equipment and review footage as necessary.
• Make the required check calls and book on/off calls.
• Control access to the premises, ensuring only authorised personnel are allowed entry.
• Respond promptly and effectively to alarms and incidents, ensuring the situation is handled appropriately and reported accurately.
• Maintain accurate and detailed records of daily activities, incidents and irregularities.
• Collaborate with emergency services when required.
• Communicate clearly and effectively with a diverse range of people.
• Ensure that equipment issued to the contract is maintained and used in accordance with the manufacturer’s requirements.
• Be correctly dressed in full uniform as required by the client and communicate any shortfall in issue to the appropriate line manager.
• Set and maintain the highest personal and professional standards as an employee of Kings Security, adopting a total quality approach to every aspect of your work, colleagues and clients.

Essential Requirements

• SIA Licence or valid SIA training certificate.
• Excellent written and verbal communication skills.
• Flexibility, willingness to work various shift patterns in line with operational needs.
• Ability to stay calm and composed under pressure, especially during emergencies.
• Full UK driving licence required.

Desirable Requirements

• Prior experience in a similar role is advantageous, though we are open to candidates with the right attitude and willingness to learn.
• Basic understanding of security protocols and procedures.
• Familiarity with the use of surveillance systems and other security equipment.
• Previous experience in the security industry.

Benefits

• Pension
• Life Assurance
• Healthcare cash plan
• Employee Recognition Scheme
• Employee Discount Platform
• Paid uniform
• Wagestream – get instant access to your wages through our financial wellbeing tool.
• Company pension
• Employee discount
• Store discount

Experience

• Security: 1 year (preferred)

Licence/Certification

• SIA Licence (required)
• Manual driving licence (required)

When Kings carry out the recruitment process, we shall recruit as an equal opportunities employer.

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