About the Role
In this role you will join a team of Divorce Specialists and report to our Assisted Team Lead. You must have experience gained working in family law, particularly in divorce and financial remedy. We are looking for a self‑motivated person who can provide superlative customer service to our customers.
You will be helping customers through their divorce and financial remedy order by consent, providing information on the process and what the court is looking for when deciding whether they can approve a financial order by consent.
This is a fantastic opportunity to join a rapidly growing business that focuses on creating positive futures for its customers. We are fostering an inclusive and supportive culture and are focused on outputs rather than hours spent at a desk.
Key Responsibilities
- Help and guide customers through their divorce and financial remedy order by consent, providing information on the process and what the court is looking for when deciding whether they can approve a financial order by consent.
- Follow the amicable divorce processes.
- Be responsible for ensuring outstanding customer service is provided to all customers to support the progress of their separation and financial order in a timely manner.
- Ensure data integrity on all platforms, monitor input of customer data, ensuring it is recorded accurately and efficiently on our various platforms.
- Complete amicable documentation accurately to ensure accurate information is collected for filing court documents.
- Take advice calls with potential customers and proactively manage them to become customers.
About You
- Experience of working in family law, particularly in divorce and financial remedy in England and Wales.
- In‑depth knowledge of financial remedy in divorce by consent.
- Previous experience in legal practice.
- Ability to explain legal concepts in a way that is easy to understand.
- Excellent customer service skills.
- Proficiency and confidence working with IT systems and technology.
- Ability to work autonomously and take accountability for your workload.
- Excellent organisational skills and the ability to remain accurate whilst under pressure. Ability to be efficient and proactive in case management.
- Ability to plan and manage your own workload efficiently.
- Fluency in English language.
- Proactivity and flexibility – our team members work efficiently and support each other.
Compensation, Perks & Benefits
- Salary: Up to £35,000 per year depending on skills, experience, qualifications and location.
- Sales bonus – based on initial advice calls with potential customers and proactively managing them into customers.
- Private Health Insurance.
- Group Life Assurance.
- Employee Assistance Programme.
- 28 days holiday plus bank holidays per annum.
- Electric Vehicle Scheme.
- Cycle to Work Scheme.
- Flexible working schedule – you will have to be available for team meetings each week and to liaise with internal colleagues during core working hours, otherwise fully flexible schedule.
We respect and value people’s differences and believe that our teams are at their best when their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.
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