Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.
Over the past twenty years, the Council has built up first‑class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti‑racist borough. We are proactive in bringing fairness to all aspects of life, including gender, neurodiversity and across the poverty divide.
Role Overview
Hackney is seeking two exceptional, highly‑motivated Service Managers to take the helm of our integrated Environmental Operations. Each Service Manager will initially be assigned to a specific area – Cleansing, Waste & Recycling Collections, or Evening Operations – and may rotate across all areas as business needs dictate. They are responsible for the cleanliness of streets, public spaces, and housing estates 24/7 and for arranging waste and recycling collection for residents and businesses.
Responsibilities
- Accountable for up to 150 frontline staff and 6 supervisors, directly managing the Assistant Service Manager and driving the strategic vision for the service unit.
- Full operational responsibility for street and estate cleansing, domestic and commercial refuse and recycling collection, markets management, and graffiti removal.
- Oversee the entire Gully Cleansing operation to prevent flooding.
- Develop strategies for efficiency and cost‑effectiveness, challenge existing practices, ensure strict contractual compliance, and support waste enforcement action.
- Manage service‑related complaints, investigate root causes, implement sustainable corrective measures, and engage directly with residents and local councillors on site.
- Prepare budgets, manage finances proactively, and forecast accurately for all services under responsibility.
- Work flexible hours, including day, evening, or night shifts and a required weekend rota, as directed by the Operations Manager.
What You Will Bring
- A proven, successful track record as a Service Manager within the Waste Industry or Environmental Sector, ideally in the public sector.
- Demonstrable ability to strategically plan, lead vision and direction for large teams, and attract, develop and motivate an operational workforce.
- Highly developed communication skills and a personal style that generates credibility and respect among colleagues, senior management, and stakeholders.
- A strong desire to achieve national benchmark performance for Hackney’s services.
Equality & Diversity
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, and social class. We welcome applications from disabled people and encourage flexible working arrangements.
Discrimination cannot be the cause of rehiring or place for advantage. We also welcome and encourage flexible working arrangements and particularly encourage applications from disabled people as they are under‑represented in our workforce.
“
#J-18808-Ljbffr…