Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday‑night feast, a post‑gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners around the world.
About this role
We’re looking for a smart, energetic, and highly organised individual to join our Partner Operations & Projects Team. You’ll support operational and strategic initiatives to analyse, design, and optimise processes for our growing restaurant partner delivery services. In this hands‑on role you’ll deep dive into our systems, order flow and processes to address inefficiencies and drive real impact. You’ll work cross‑functionally with Product, Tech and Customer Service teams to find root causes of operational challenges and deliver sustainable, data‑driven improvements.
Location: 3 days a week from our London office & 2 days working from home.Reporting to: Lead Project Manager for Delivery Operations & Optimisation.
Responsibilities
- Act as subject‑matter‑expert (SME) in JET systems, order flow and processes, providing hands‑on root cause analysis for order issues.
- Observe, map and redesign processes to improve efficiency and effectiveness across partner operations.
- Provide clear visibility on investigations to stakeholders, using appropriate cadence and communication methods.
- Collaborate with Product and Tech teams to identify optimisation opportunities and influence roadmap prioritisation through effective business cases.
- Own individual projects end‑to‑end, including planning, design, execution and monitoring, ensuring effective management of risks, issues and dependencies.
- Facilitate alignment and communication across workstreams, managing and influencing stakeholders at peer and senior levels.
Qualifications
- Hands‑on contributor with a passion for investigating issues and finding creative, data‑driven solutions.
- Project and change management experience in industry or consulting environments, with strong business analysis and process improvement skills.
- Comfortable working with self‑service data tools and AI to support optimisation workflows and drive operational improvements.
- Excellent stakeholder management and senior‑level influencing skills, with the ability to present complex information clearly to diverse audiences.
- Strong analytical skills, commercial acumen and interest in product and tech features.
- Relentless, organised, results‑oriented mindset with the ability to see the big picture and think one step ahead.
- Humble team player who thrives under pressure, embraces ambiguity and is passionate about Just Eat Takeaway.com’s vision and purpose.
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