Customer Service Supervisor

Customer Service Supervisor – B&M Retail

Location: Wimborne Road, Bournemouth.

This is a permanent, part‑time role working 16 hours per week. The schedule requires flexibility to work shifts in the daytime, evenings, and weekends.

Key Responsibilities

• Be passionate about delivering exceptional customer service.
• Ensure colleagues demonstrate the appropriate behaviours in the checkout area.
• Provide colleagues with the appropriate skills and knowledge.
• Be highly visible and approachable to customers and colleagues.
• Operate and deliver processes that ensure the store meets all legal requirements.
• Merchandise the store to provide a welcoming customer environment that also delivers sales and profitability.
• Protect and safeguard the company assets.

Ideal Candidate Profile

Enthusiastic, focused and driven team players with a passion for retail and delivering great service.

Requirements

• Experience supervising or managing a small team in a fast‑paced retail environment.
• Strong numerical and problem‑solving skills.
• A flexible approach and a ‘can‑do’ attitude.
• The ability to think on your feet.

Benefits

• Discounts in our stores and on the colleague portal for retailers, hospitality and more.

We are an equal opportunity employer committed to our people and creating an inclusive and diverse working environment.

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