Introduction
You will be involved in all aspects of the operations function, with a particular focus on coordinating the work schedules of our in‑house engineers and subcontractor partners. Speaking confidently on the phone should be second nature and will be needed for many of the day‑to‑day responsibilities.
About the Employer
We are a well‑established and growing maintenance and repair service provider of heating, ventilation, air‑conditioning (HVAC), water/plumbing, electrical and other plant and equipment in commercial properties in and around Yorkshire. The company can trace its roots back to 1932 but has been under its current management for around 10 years and has continued to grow year after year by focusing on delivering the best service to our customers. We have a small, friendly office team who work from our office in Bishop Thornton, Harrogate and a great bunch of field‑based engineers who work on our customers’ sites throughout Yorkshire. Employing the right people is extremely important to us, and we would encourage applicants to thoroughly read our job specification(s) and visit our website https://www.robinsonsfs.com/ to find out more about our business, before deciding whether to apply for this role.
What You’ll Do
- Scheduling in‑engineers/subcontractors’ jobs
- Updating records on simPRO and Microsoft Excel
- Contacting suppliers and subcontractors to get better prices or chase down delivery dates for parts
- Extracting data from reports for quotations
- Calling and emailing customers, engineers, suppliers and other stakeholders to coordinate work
- Processing timesheets and other relevant documents
- Preparing and following up quotations for a variety of maintenance, repair and installation works in cooperation with engineers, suppliers, subcontractors and other members of the team
- Coordinating with the Accounts Team and other internal team members as required
- Scanning, filing, and archiving documents, opening post and general housekeeping as required
- Completing other tasks as required to support the operations function and the broader business
Training Outcome
Opportunity for permanent employment upon successful completion, as well as further training and upskilling opportunities and potential progression pathways into other apprenticeships, such as Associate Project Manager Level 4 and Operations Manager Level 5.
Skills Required
- Administrative skills
- Analytical skills
- Attention to detail
- Communication skills
- Creative
- Customer care skills
- Initiative
- IT skills
- Numeracy skills
- Organisation skills
- Problem solving skills
- Team working
Qualifications
- Essential – GCSE English – 4–9 or equivalent
- Essential – GCSE Maths – 4–9 or equivalent
Course Information
Course: Business administrator (level 3). Level: 3. Route: Business and administration. Apprenticeship Level: Advanced.
Working Arrangements
Working Week: 8:00am to 5:00pm, Monday to Thursday; 8:00am to 4:30pm, Friday. Expected Duration: 1Year6Months. Training Provider: City of Sunderland College.
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