Overview
We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store. In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.
Responsibilities
- Main responsibilities include the day-to-day running of the store, creating great customer experiences and driving commercial success.
- Lead by example, showing what great service looks like and bringing the Card Factory Way to life.
- Help others grow while continuing to build your own skills.
- With energy and commercial know-how, drive store initiatives, keep communication flowing, and create a positive, inclusive vibe.
- Monitor operations to ensure everything runs smoothly and the team thrives.
Qualifications and Attributes
- Good leadership skills that people want to follow: positive, proactive, and full of energy.
- Curious by nature, always learning, and eager to see the bigger picture.
- Ability to listen with intent, value diverse voices, and help build a team where everyone belongs.
- Step up, stay flexible, and set the tone by getting things done.
- Fair, open to feedback, and thoughtful in decision-making.
- Genuine care for people, ability to support growth, and capacity to foster a positive team vibe.
About Card Factory
Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy with a vision of becoming a true Omni-channel retailer. This strategy creates multiple opportunities to join a fast-paced environment and be part of our exciting journey.
Benefits
- Pension 15%
- Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support + Financial Education Tools + Salary Advance
- Seasonal incentive schemes
- Retail Management Apprenticeship Programmes with local providers
- Access to a virtual internal network for learning together
- Discounted gym membership, mobile phone contracts, and car leasing
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
- Enhanced Maternity, Paternity, and Adoption leave
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