Customer Experience Champion – Multichannel Support

Fexco Property Services Limited in Salisbury is seeking a Customer Experience Advisor to deliver outstanding service across inbound channels including voice, email, webchat and messaging. You will resolve enquiries related to accounts, admin and maintenance/repairs, aiming for first contact resolution and taking ownership to bring cases to full resolution.

You will log interactions accurately, work with internal teams to provide timely updates, and advocate for customer-centric improvements

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