Service Desk Team Lead — ITIL & Customer Experience (Hybrid)

Node4 is seeking a Service Desk Team Leader to manage and develop the Service Desk Analysts, ensuring high-quality, customer-centric support. You will balance service delivery with people management, process adherence and continuous improvement to drive stability and user satisfaction.

The role emphasizes leadership, ITIL proficiency, and effective use of ITSM tools, with hybrid working and opportunities for professional growth within a dynamic tech environment.

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