Introduction
The brighter beginnings apprentice scheme is to work in one of the Clarity branches and learn all the skills required to become a Junior Business Travel Consultant. Working through the Business Travel apprentice programme you will undertake a variety of training, assessments, coursework, assignments and educational trips.
About the Employer
Global travel management, powered by people and tech. Clarity Travel handle everything from rate negotiations to travel risk management, ensuring your corporate travel programme is expertly planned and managed, no matter where your business takes you.
What You’ll Do
Main Responsibilities:
- Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals.
- Convert general enquiries into actual bookings utilising all the tools and technology available.
- Take ownership of complex customer enquiries received in writing or over the telephone.
- Ensure the highest level of customer service is always offered to internal and external customers.
- Deal with queries from a wide range of customers.
- Responsible for delivering the most cost-effective solutions to remain competitive.
- Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
- Accurately process data and issue invoices to ensure compliance with ISO standards.
- Support any commercial agreements which are in place.
- Log and deal with customer complaints and reduce future issues, escalating where necessary.
- Help and support the business in minimising or eradicating the harm our business operations inevitably inflicts on the environment.
Company Benefits
- Incentive trips & prizes
- High Street discounts
- Long service awards
- Free flu jabs
- Health and Wellbeing perks
- Company funded social events
- Funded courses
- Excellent progression opportunities
- Discounted staff travel
- Pension Scheme
- Training
Training Outcome
Junior Business Travel Consultant > Business Travel Consultant > Senior Business Travel Consultant > Team Manager and beyond
Skills Required
- Communication skills
- IT skills
- Organisation skills
- Attention to detail
- Customer care skills
Qualifications
Essential – GCSE – 5 x GCSEs – 4
Course Information
- Course: Travel consultant (level 3)
- Level: 3
- Route: Sales, marketing and procurement
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday to Friday from 9:00am to 5:30pm
- Expected Duration: 1 Year 3 Months
Training Provider
DAMAR LIMITED
EEO Statement
This employer is part of the Disability Confident scheme, committed to employing disabled people.
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