Customer Operations Coordinator, Baxters Food Group – Fochabers

Overview

To make it easier for young people in Moray to find opportunities, we have listed a variety of jobs that are currently available.

We are recruiting to the following role: Customer Operations Coordinator, Baxters Food Group – Fochabers

Location: Fochabers   Duration: Permanent   Working hours: Full-time

Responsibilities

• Support the Customer Operations team by maintaining accurate customer profiles including customer cross references, EDI set-up, MLOR database management and derogation requests.
• Review and process customer orders, ensuring they are received accurately and on time, in line with agreed minimum order quantities, lead times and forecast requirements.
• Collaborate with internal departments across the business (e.g. Sales, Despatch, Planning, Operations and Technical) to ensure orders are despatched on time and in full, proactively addressing any potential delay.

About You

• Demonstrates a customer focused mindset, with a commitment to delivering high levels of service.
• Works effectively as part of a cross-functional team, contributing to shared goals and outcomes.
• Ability to develop and maintain effective relationships with both internal and external customers.
• Confident and effective communicator, both written and verbal, able to engage at all levels, including Directors, Senior Managers, and challenging stakeholders.

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