First Line Support Team Lead – Retail IT Excellence

HSO is seeking a Managed Services 1st Line Support Team Leader to oversee day‑to‑day operations for a single customer. You will manage performance, welfare and development of the team, handle rotas, escalations and service reporting, and act as the main liaison between the customer and HSO support.

This fixed‑term role is up to 12 months. You will lead the team, ensure high‑quality support across retail storefront environments, and maintain strong stakeholder communications while promoting

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