Hybrid Customer Service Team Leader (AI-Driven)

Oliver Bonas is seeking a Customer Service Team Leader for a 12 month fixed term contract in our Support Office. The role is full time, with a Tue–Sat shift pattern, and hybrid working from Tolworth, near Chessington, with 3 days in the office and 2 days at home.

You will support the Customer Service Manager, lead the team to meet SLAs, coach advisors, develop processes, and drive AI-based improvements across channels while maintaining GDPR and Consumer Rights compliance.

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