Operations Manager – Regional Operations Manager (National Highways Account)
Requisition ID: 11732
Title: Operations Manager
This role will be mobile across our sites from Birmingham down to Bristol (company car will be provided).
Standard hours of work: 37.5 Hours Per Week Monday – Friday
Salary: dependent on experience
What You Will Do
- As required, work with Account Manager to develop annual business objectives, plans and budgets.
- Deliver revenue within agreed budgets.
- Plan and manage the work schedule.
- Drive compliance with Health and Safety and close call reporting.
- Ensure teams have a consistent understanding of systems and processes.
- Ensure that all team members operate according to One Amey principles.
- Support and contribute to Continuous Improvement.
- Understand, anticipate and deliver client requirements, including monthly reporting.
- Support and implement a culture of customer centricity.
- Manage supplier relationships (outsourced/sub‑contractor).
- Manage direct reports.
- Maintain high level of statutory compliance.
- Direct management of approximately 4 Team Leaders.
- Overall responsibility for 1 region, with overall headcount of approximately 60.
- Reports into the Account Manager.
- Responsible for a large geography.
- Typically responsible for revenue up to £5m.
What You Will Bring
- NEBOSH or IOSH Qualified.
- Holds a full UK Driving Licence.
- Educated to Degree level in Facilities Management or equivalent qualifications and experience – Desirable.
- Knowledge of the management and provision of Hard & Soft FM services for a multi‑site operation.
- Strong people manager with experience with meeting regularly senior clientele.
- Strong background in Health and Safety.
- Excellent planning and organisational skills for programming and managing works and services.
- Excellent IT skills, including the use of CAFM system (Concept Evolution) and Microsoft office.
- Good knowledge of statutory compliance requirements.
This role will require a BPSS Security Clearance.
Benefits
- Remuneration – Enjoy a competitive annual salary with potential for yearly reviews to ensure you’re rewarded for your contributions.
- Career Growth – Shine in your career with advancement opportunities.
- Training Opportunities – Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
- Holidays – Enjoy at least 25 days of holiday plus bank holidays, and the opportunity to buy further days.
- Pension – Generous pension scheme, with extra contributions from Amey.
- Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
- Exclusive Discounts – Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
- Give Back to community – Two Social Impact Days each year, for volunteering and fundraising opportunities.
- Family friendly policies for new parents or if you provide care for a dependant.
- Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey.
Diversity & Inclusion
At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine. As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.
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