Helpdesk Manager

Responsibilities

The Helpdesk Manager is responsible for the effective coordination of IT support tickets, ensuring the right resources are deployed at the right time to deliver exceptional service. This role acts as a critical control point between clients, support engineers, and management, owning ticket prioritisation, escalation handling, authorisation workflows, and day-to-day team oversight.

Qualifications

The ideal candidate is highly organised, process-driven, and confident in managing both people and client expectations in a fast-paced MSP environment.

Benefits

• Organically growing year on year, offering stability and opportunities to progress
• Established for 15 years +
• A growing team of around 30 people
• Fantastic client and colleague retention
• Use of the latest technology
• Be part of a highly ambitious team
• Company subsidised pension
• Health Insurance
• Cycle to work and tech scheme approved
• 29 days of annual leave

Location Requirement

Due to the nature of this role, we are unable to consider applicants unwilling or unable to work from our Exeter office.

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