Operations Manager, Securities Centre of Excellence

Job Title

Operations Manager, Securities Centre of Excellence

Location

Birmingham or Edinburgh

Hours & Salary

Full‑time, £67,023 – £74,470 per annum.

Hybrid working: at least two days per week at the office.

Responsibilities

• Lead a complex operation supporting customers across Business & Commercial Banking.
• Support the delivery of the securities strategy across the UK and India, driving operational performance, transformation and customer outcomes.
• Collaborate with third‑party operational partners and internal stakeholders to deliver strong customer, performance and risk outcomes, supporting the expansion of the global operating model.
• Lead service transformation initiatives, identifying opportunities to improve processes, enhance customer journeys and increase operational efficiency.
• Strengthen the risk and control environment through effective oversight, continuous improvement and automation opportunities.
• Build and maintain positive relationships across the wider Group, supporting key business initiatives and contributing to Lending Operations success.
• Develop colleagues, providing coaching and mentoring to help individuals and teams achieve their full potential.

Qualifications

• 5+ years of experience as an operational leader or improvement & change delivery in commercial banking, lending operations or regulated financial services.
• Solid understanding of the end‑to‑end commercial lending lifecycle, including securities and collateral management processes.
• Proven experience delivering strong operational, customer and risk outcomes while managing an effective control environment.
• Experience leading or supporting large‑scale transformation, process improvement, digitisation or automation initiatives across multiple locations.
• Experience working within global or multi‑location operations, with ability to collaborate across business areas and external service providers.
• Knowledge of risk management frameworks, control improvement programmes and maintaining a robust control environment.
• Proven ability to mentor, develop and empower colleagues to deliver excellent customer and business outcomes.
• Experience with Business Process Outsourcing and delivery of process efficiencies and enhancements is an advantage.

Benefits and Working Conditions

• Disability Confident Leader – guaranteed interviews for applicants with disability, long‑term health or neurodivergent conditions.
• Flexible working options per Flexibility Works policy.
• Competitive benefits package: generous pension contribution up to 15%, annual performance‑related bonus, share schemes including free shares, 30 days’ holiday plus bank holidays, wellbeing initiatives, generous parental leave policies.
• Reasonable workplace adjustments to support colleagues with disabilities.

We are an equal‑opportunity employer and encourage applications from all qualified individuals.

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