Contact Centre Team Lead: Customer Success & Operations

Company: American Health Packaging
Apply for the Contact Centre Team Lead: Customer Success & Operations
Location: Leigh
Job Description:

Cencora is seeking a Contact Centre Team Leader to support the daily running of the UK contact centre within Alliance Healthcare. The role focuses on monitoring calls, managing email/online orders, and driving staff to meet service levels while maintaining professional customer interactions.

Key responsibilities include coaching staff, improving processes, and reporting on performance. A proactive leader with excellent communication and a patient, calm approach will thrive in this role.

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Posted: July 13th, 2026