Salary: £? – ? per year
Requirements
- We need someone who can write and speak Polish fluently.
- We are looking for experience in a fast-paced Help Desk, Support Centre, or Retail environment.
- We want strong customer service skills and the ability to work well in a target-driven environment.
- We need someone who can communicate clearly over the phone with people of varying IT knowledge.
- We value resilience under pressure and a strong sense of ownership for successful resolutions.
- We are looking for someone who is tech-savvy and well-versed in hardware, software, databases, and remote access.
- We need a solid understanding of computer systems, mobile devices, and technology products.
- We want someone who can diagnose and resolve basic technical issues.
Responsibilities
- We answer incoming calls and emails as the first point of contact for Help Desk users.
- We provide technical support and assistance to our clients.
- We troubleshoot issues using diagnostic tests and remote access.
- We aim to achieve first-time resolution whenever possible.
- We respond promptly to customer queries via email or phone.
- We determine the best solution based on the details provided by the customer.
- We diagnose system errors and other technical challenges.
- We keep detailed logs of events and problem resolutions.
- We follow up proactively to ensure customer satisfaction.
- We request feedback and monitor calls to improve our training methods.
- We perform software installations or updates to resolve issues.
Technologies
- Hardware
- Support
- Mobile
- Vue
More
We are Retail Assist, a growing, award-winning technology company founded in 1999. We provide expert IT managed services and specialist software solutions to a wide range of clients, helping them deliver outstanding customer service. Our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International, and many more. This is a full-time, initially 3 month fixed-term contract with the potential to become permanent. The role offers a hybrid working style between home and our Head Office, on a rotational shift basis covering 1 in 3 weekends. We offer 33 days of annual leave inclusive of bank holidays, a travel pass loan, cycle to work scheme, free eye tests, a discounted Dental Care Scheme, the option to purchase additional holidays, and access to a childcare scheme. We will also provide training and support to help develop our team in IT.
last updated 28 week of 2026
#J-18808-Ljbffr…