Overview
As we continue our mission to make people happy through re‑inventing chocolate, we’re looking for a Retail Transport Coordinator to join our Transport team on a permanent basis.
This highly task‑orientated role will support the daily execution of Transport Operations at Hotel Chocolat, ensuring drivers are prepared, loads are ready, and all dispatch processes meet high standards.
Shift pattern: 04:00am – 12:00pm (noon), Monday to Friday.Salary: up to £30,000.00 per annum (dependent on experience).Additional benefits: 50% discount on all products and a 70% discount for you and your guests when staying at our Rabot Estate hideaway on the paradise island of SaintLucia.Location: Distribution Centre ‘Beta’, Harpole, Northampton, just off Junction16 of the M1.
Responsibilities
- Driver pre-briefs
- Conduct daily pre‑briefs with drivers prior to departure.
- Clearly communicate routes, delivery schedules, and site‑specific instructions.
- Highlight any operational updates, delays, or customer requirements.
- Driver paperwork & compliance
- Ensure all driver paperwork is fully completed, accurate, and compliant before departure.
- Check delivery notes, manifests, and relevant transport documentation.
- Verify driver compliance with company procedures and legal requirements.
- Load planning
- Build and organise daily load plans in line with delivery schedules and priorities.
- Ensure loads are sequenced correctly for efficient delivery routes.
- Work closely with the warehouse team to ensure accurate loading of vehicles.
- Prepare and issue complete driver run packs for each shift, including all required documentation.
- Double‑check packs for accuracy and completeness before dispatch.
- Carry out regular spot checks on vehicles, loads, and documentation.
- Identify and resolve discrepancies before vehicles leave site.
- Maintain high standards of accuracy and operational compliance.
- Oversee the timely dispatch of all vehicles, escalating and resolving any issues that may impact delivery performance.
- Act as a key point of contact for drivers in the morning and liaise with warehouse and transport teams to ensure smooth operations.
Qualifications
- Essential
- Demonstrable experience within a transport, logistics or dispatch role or environment.
- Confident communicator – ability to brief drivers clearly and effectively.
- Strong attention to detail, particularly with paperwork and compliance.
- Ability to work in a fast‑paced, time‑sensitive environment.
- Competent in basic IT systems and transport software.
- Desirable
- Experience with load planning or route planning.
- Good understanding of transport procedures and driver requirements.
Benefits
Salary up to £30,000.00 per annum, 50% discount on all Hotel Chocolat products, and a 70% discount for you and your guests on stays at Rabot Estate hideaway (SaintLucia). The position is based at the Distribution Centre ‘Beta’ in Harpole, Northampton.
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