AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. The AWS Reservation Product Operations Team is in need of a driven, analytical, and process-oriented individual to own the creation and processing of Reservation Product transaction requests. We’re looking for a motivated self-starter who is excited to escalates systemic issues, identifies opportunities for improvement, has experience meeting strict SLAs, is comfortable working from a ticket queue, and has a passion for accuracy.
Responsibilities
- Process and audit Reservation Product transactions such as cancellations, purchases, migrations, and modifications while adhering to Legal, Security, and Compliance requirements.
- Occasionally act as escalation point for Reservation Product requests and issues.
- Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions.
- Vocally self-critical to allow for self-correction of errors.
- Communicate effectively across all related channels to ensure transparency of process.
- Occasionally retrieve and evaluate data using Excel and other data management/BI systems.
Qualifications
- Bachelor’s degree or equivalent in Business, Accounting, or a related field.
- Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills, including intermediate Excel skills (Pivot Tables, VLookups).
- Experience with Microsoft Excel including the ability to create pivot tables and charts, develop formulas such as SUMIF, and use VLookup formulas.
Preferred Qualifications
- Experience navigating a knowledge base and following Standard Operating Procedures (SOPs).
- Experience performing data analysis and troubleshooting data integrity issues.
- Experience working with a queue of requests with Service Level Agreements (SLA) and accuracy targets against Standard Operating Procedures (SOP).
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