South Western Ambulance Service NHS Foundation Trust
Staff Officer – Central Operations
The closing date is 19 July 2026
The Staff Officer to the Director of Operations provides senior, high trust enabling support to the Director of Operations, acting as a critical link between strategic intent and operational delivery. The post holder will operate as a trusted professional advisor, coordinator and problem solver, providing operational delivery and ensuring the Director of Operations is supported through high quality briefing, assurance, analysis, follow up and governance.
Working with a high degree of autonomy, the post holder will manage complex information flows, coordinate the delivery of priorities across the Operations Directorate, and ensure actions, decisions and risks are tracked, escalated and progressed. The role is pivotal in maintaining operational grip, supporting effective decision making and enabling the Director of Operations to focus on strategic leadership, system working and organisational transformation.
The post holder will work closely with Assistant Directors of Operations, Deputy Directors, corporate teams and system partners, maintaining strong oversight of key programmes of work and acting as a central point of coordination for Directorate level activity.
The post holder will be required to travel across the Trust geography to support operational delivery.
Main duties of the job
Act as the primary staff officer to the Director of Operations, providing day-to-day professional support, coordination and delivery of operational priorities and advice.
Prepare high-quality briefings, reports, submissions and presentations for internal and external meetings, including Executive Management Group, Board and system forums.
Support the Director of Operations in translating strategic objectives into deliverable operational priorities across the Directorate.
Maintain oversight of the delivery of key operational priorities, programmes and actions across the Operations Directorate, ensuring progress is tracked and issues are escalated appropriately.
Support robust governance and assurance arrangements for the Operations Directorate, ensuring alignment with Trust and system requirements, providing advice and guidance to senior leaders as required.
Coordinate and synthesise complex operational, performance and intelligence information into clear, concise and actionable insights for the Director of Operations.
About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
The role is based in Bristol, a lively yet laid-back city with top class shopping, street food, dynamic events and friendly festivals and excellent national and international transport links.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.
In return we will equip you with the skills and resources you need to thrive in your role. You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Staff networks
- Wide range of discounts from various organisations across the UK
Job responsibilities
For further information about this role please see the attached job description and person specification.
Right to work / Certificate of Sponsorship
This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.
For further information on visa sponsorship and eligibility, please refer to the UK Government guidance on Skilled Worker visas: www.gov.uk/skilled-worker-visa
Person Specification
Education & Qualifications
- Educated to degree level or equivalent experience in a senior operational or enabling role within the NHS Ambulance Sector
- Full UK driving license
- Loggist or Tactical Commander Qualified
- Emergency Driving qualification
Previous Experience
- Experience of gathering, analysing and reporting on a range of data and information
- Significant experience working at senior management level within a complex organisation
- Demonstrable experience of providing high level briefing, coordination and assurance support
- Experience supporting Board level or Executive level leaders
- Understanding of governance, risk and assurance frameworks
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
South Western Ambulance Service NHS Foundation Trust
Address
St James
Bristol (Travel required across the South West)
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