Senior Contact Centre Lead – Multi-Channel, 12-Month FTC

Page group is recruiting a Contact Centre Operations Manager for a Wakefield/Leeds-based role with four days on site. This 12-month FTC oversees a 100+ FTE multi-channel contact centre and drives strategy, performance and customer experience across the operation.

You will implement new technologies and digital systems, oversee reporting to senior leadership, and lead a team of Team Leaders to meet contractual service levels and efficiency targets.

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