Service Manager

Job Overview

Position: Service Manager – Building Services, located at Romford, Essex.

Service provider with over 40 years in the industry.

Location and travel: office based in Romford with travel to other offices and client sites throughout London expected.

Team: Lead a team of 15 engineers and 4 service coordinators, managing multiple contracts and driving operational excellence.

Ideal candidate: experienced Facilities Management or Building Services professional who thrives in a fast-paced environment, enjoys developing teams, improving processes and building strong client relationships.

Salary & Benefits

• Basic Salary £45,000 – £55,000 (DOE)
• Working hours: 8:00am – 5:00pm, Monday to Friday (1 hour lunch)
• 25 days holiday + Bank Holidays
• 4% of the Employee’s basic salary
• Expenses covered (travel allowance or car allowance negotiable)

Key Responsibilities

• Lead the operational delivery of planned preventative maintenance (PPM) and reactive maintenance across multiple client contracts.
• Manage contract performance, ensuring compliance with SLAs, KPIs, statutory requirements, and health & safety standards.
• Oversee CAFM systems, job lifecycle management, contract mobilisation, client portals, and operational reporting.
• Direct subcontractor, engineer, and coordinator performance, ensuring effective resource planning and service delivery.
• Build and maintain strong client relationships, acting as the operational lead for key accounts and resolving service issues.
• Support commercial performance through WIP management, invoicing accuracy, margin improvement, and supplier credit control.
• Drive continuous improvement initiatives to enhance operational efficiency, productivity, service quality, and team performance.

Qualifications & Requirements

• Experience managing FM or building services contracts.
• Technical background with experience managing engineers and additional administrative staff.
• Strong client-facing experience.
• Full Driving Licence.
• Live within a commutable distance of Romford, Essex.

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