About The Role
Are you passionate about making a measurable difference? We have an exciting opportunity for an Integrated Delivery Services (IDS) Programme Manager within our Asset Directorate. This pivotal role will lead the successful delivery of outputs aligned to our ambitious company objectives, bringing together people, partners, and programmes to provide a reliable and resilient water supply for our customers.
You will oversee a multi-million-pound capital investment programme across all geographies, focused on high-priority business outcomes. Located at Sandon Valley House, Chelmsford, Essex, the role will provide matrix-style leadership to all IDS Project Managers based in the region, aligning priorities, strengthening delivery consistency, and enabling effective regional decision‑making across the strategic network aspects of the water supply model.
You will champion the IDS ethos by driving safe, lean, agile, and predictable delivery. Through visible and values‑led leadership, you will create the conditions for high‑performing teams to thrive, embedding innovation, continuous improvement, professional discipline, and clear accountability across the programme.
Using deep technical and programme insight, you will shape projects at a foundational stage to optimise delivery efficiency and maximise programme benefit realisation. You will lead the commercial approach through all phases of the programme lifecycle, including substantial contracts or multiple smaller contracts, ensuring ecosystem partner activities meet company quality standards, satisfy legislative and regulatory requirements, and are delivered safely so everyone goes home safe every day.
At NWG, we are committed to delivering an unrivalled customer experience for internal and external customers. You will set a best‑in‑class standard for stakeholder engagement and communication, ensuring stakeholders are informed, aligned, and supported by effective measurement, monitoring, and proactive action that drives continuous improvement.
About You
We’re looking for a leader with the capability and ambition to build a high‑performing IDS team—where people thrive, grow, and deliver value. Candidates should understand the source‑to‑tap water supply model, how assets interact within it, and how strategic network decisions influence programme outcomes. This knowledge will enable the business and programme area to progress at pace, using critical thinking and complex problem‑solving at the earliest stages of project development.
With influence and integrity, you will build sustainable, collaborative relationships across the business and delivery ecosystem, enabling challenge to be managed constructively and decisions to be made with pace and confidence. You will identify creative solutions by drawing on internal and external expertise across NWG and the wider ecosystem, delivering predictable, successful outcomes for customers, communities, and the environment.
You will thrive in an environment of accelerating change and uncertainty, remaining curious, open to challenge, and proactive in developing new ways of working. You will demonstrate positive behaviours, a strong learning mindset, and a commitment to advancing IDS by raising professional standards, strengthening delivery confidence, and improving performance.
Our Purpose, Vision and Values
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come. We do this by providing reliable and affordable water and wastewater services for our customers and making a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our Benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our “Tap Into” benefits include:
- Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
- Company pension scheme, where we’ll double match your contributions up to an employer contribution of 11%.
- Free access to local attractions.
- A fantastic discount scheme, with savings on days out, shopping, travel and more.
- Award winning “Living Well” wellbeing support, including access to a digital GP service for you and your family members.
- Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
- Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
- Support with your development – we offer a range of development opportunities, can support you through an interest‑free qualification loan and we’ll even pay for any relevant professional body subscription.
Safety and Security Requirements
This role has also been defined as a safety or security critical role and, as a condition of a formal offer of employment, you’ll be required to undergo a drug and alcohol test. Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.
Prospective employees and agency workers who fail a pre‑employment urine drug screen will have their sample analysed by the company‑appointed laboratory as a matter of course. Failing a pre‑employment drugs or alcohol test may lead to the job offer being revoked.
About Us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we’re committed to delivering great service, putting our customers at the heart of everything we do.
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