This role is for a strategic, customer-facing architect who can help customers modernize content operations for the AI era. You will work with customers and prospects to understand their goals, capture requirements, shape scope, and translate complex needs into compelling solution direction that connects Adobe technology to clear business value.
The role requires travel across EMEA of up to 30%.
What you’ll do
- Lead business and technical discovery sessions to understand customer objectives, requirements, constraints, risks and success measures.
- Capture and translate customer needs into clear solution strategies, recommendations, scoped proposals, and phased roadmaps.
- Create compelling customer‑ready presentations, proposals, estimates, and solution narratives that articulate the value of Adobe technology.
- Help customers modernize content operations through Content Supply Chain strategies, AI‑enabled workflows, and agentic approaches to experience delivery.
- Connect business priorities to architecture direction and help customers understand how Adobe solutions support transformation outcomes.
- Use your AEM and CMS background as a foundation for broader conversations around governance, reuse, metadata, operating models, and scalable content delivery.
- Advise customers on architecture approaches, integration patterns, risks, and best practices across enterprise CMS and digital experience environments.
- Partner closely with Sales, Delivery, Product, and Partner teams to shape opportunities and support successful customer outcomes.
- Present confidently to executive and technical audiences, simplifying complex topics in business‑friendly language and helping customers buy into the vision.
Qualifications
- Significant experience in consulting, professional services, pre‑sales, delivery, or enterprise digital transformation.
- About 10+ years of relevant experience in customer‑facing roles involving solutioning, scoping, advisory work or strategic consulting.
- Strong experience with enterprise CMS platforms, with Adobe Experience Manager preferred.
- Experience capturing requirements, defining scope, supporting estimation, and developing proposals or customer‑facing recommendations.
- Ability to translate business requirements into solution direction and communicate value clearly to both executive and technical stakeholders.
- Strong understanding of digital experience architecture, CMS integration patterns, and enterprise content management strategies.
- Interest in helping customers apply Content Supply Chain, AI‑enabled workflows, and emerging agentic capabilities to real business challenges.
- Fluency in English is required. Any other European language (German, French, etc.) would be a plus.
Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
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